kx88 Privacy Policy
This policy clearly sets out how your personal information is collected, used and kept secure while you use the kx88 platform. By creating an account, you agree to this policy.
Definitions and Scope
This privacy policy applies to all registered and unregistered users of the kx88 platform (the website, mobile app and all related services, collectively referred to as the "Platform"). The key terms used in this policy are defined below for clarity:
1.1 Key Definitions
- "Personal Information" — Any information that can directly or indirectly identify a specific individual. Examples: name, mobile number, email address, device ID.
- "Processing" — Any operation involving data, including collection, storage, analysis, transmission or deletion.
- "Third Party" — Any entity other than kx88 and the user that is not directly connected to the platform.
- "User" — Any person who has created or is in the process of creating an account on the kx88 platform.
1.2 Scope of Application
This policy applies to all kx88 services — slot games, live casino, sports betting and payment-related transactions are all covered. You are requested to read this policy carefully before using the platform. This policy works as a supplementary document alongside our general Terms and Conditions.
Data Collection
kx88 collects only the information necessary for the proper operation of platform services. Avoiding the collection of unnecessary data is a core principle of our policy.
2.1 Information Collected at Registration
When creating an account, you are asked to provide the following:
- Full name
- Mobile number (linked to bKash, Nagad or Rocket)
- Email address
- Date of birth (for age verification — to confirm 21+ age)
- Preferred username and password
2.2 Information Collected Automatically While Using the Platform
The following technical information is automatically logged when you access the platform:
| Data Type | Example | Purpose |
|---|---|---|
| Device Information | Device model, operating system | Technical support |
| Network Information | IP address, type of internet connection | Security monitoring |
| Browsing Information | Pages visited, session duration | Improving user experience |
| Transaction Information | Deposit/withdrawal history, method | Financial security and records |
| Gaming History | Play time, bets, results | Responsible gaming monitoring |
2.3 Identity Verification Information
In certain cases — particularly for large withdrawals or suspicious activity — kx88 may request a photo of your national ID card or passport to verify your identity. This information is used solely for the verification process and is stored on secure servers.
Purpose of Data Use
kx88 uses collected data only for specific and legitimate purposes. Your data is not sold to third parties for commercial purposes.
3.1 Primary Purposes
- Account Management: Creating and verifying accounts, ensuring secure login, and assisting with password recovery when needed.
- Payment Processing: Completing deposit and withdrawal transactions via bKash, Nagad and Rocket, and maintaining transaction history.
- Customer Support: Using relevant information to understand the context of your issue when you contact us via live chat or email.
- Security and Fraud Prevention: Analysing data to detect suspicious logins, unusual transactions or multiple accounts.
- Technical Improvement: Reviewing user behaviour data to improve the performance, speed and usability of the platform.
- Promotional Communication: Sending bonus offers, new game announcements or promotional notifications if you have given consent — this consent can be withdrawn at any time.
3.2 Responsible Gaming-Related Use
kx88 may analyse a user's gaming history to identify risky behaviour and intervene when necessary. Our Responsible Gaming guidelines cover this in detail. The limit-setting or self-exclusion process is carried out while fully maintaining the privacy of personal information.
Data Storage and Security
Keeping user data secure is an institutional priority for kx88. Security measures are maintained at both the technical and administrative levels.
4.1 Technical Security Measures
- SSL Encryption: All communication between your device and the platform is encrypted using SSL/TLS technology — third parties cannot intercept and read data in transit.
- Password Hashing: Your password is never stored in plain text; industry-standard hashing algorithms are used.
- Firewall and Intrusion Detection: Automated monitoring systems are active at the server level.
- OTP Verification: An OTP is sent to your mobile when logging in from a new device or making a large transaction.
4.2 Data Retention Period
Data for active accounts is retained until the account is closed. Even after closure, financial transaction records may be kept for a period required by applicable law. Once that period has passed, data is securely deleted or anonymised.
4.3 Administrative Security
Among kx88's internal staff, only those who need access for their work are granted access to user data. Every instance of data access is logged and regularly audited.
Sharing Data with Third Parties
kx88 never sells your personal data or discloses it to third parties without authorisation. However, data may be shared in the following limited circumstances:
5.1 Service Provider Partners
Trusted service providers engaged in payment processing, technology infrastructure or fraud prevention may be given limited access to data. Confidentiality agreements are mandatory with these partners, and they may not use the data for any other purpose.
5.2 Legal Obligations
If kx88 is required by a court order, government investigation or applicable law to disclose information, it is obliged to do so. Where possible, an attempt will be made to notify you in advance.
5.3 Business Restructuring
In the event of a company merger, acquisition or asset transfer, user data may be transferred to the new owner. In such circumstances, you will be given timely notice and the protections of this privacy policy will continue to apply.
5.4 Game Studios and Technology Partners
Game studios including Evolution, Pragmatic Play Live, PG Soft and JILI may access minimal technical data to operate their game software — they do not receive your identity or financial information.
Cookies and Tracking Technology
The kx88 platform uses cookies and similar technologies to improve the user experience and ensure platform security.
6.1 Types of Cookies and Their Purpose
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Keeping login sessions active, security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preference, payment method | 30 days |
| Analytics Cookies | Understanding page visits and usage patterns | 90 days |
| Security Cookies | Fraud and bot detection | 30 days |
6.2 Cookie Control
You can reject or delete cookies from your browser settings. However, disabling essential cookies may disrupt core functions such as login and payments. Disabling analytics or promotional cookies does not affect the platform's core services.
User Rights
Every user registered on the kx88 platform has the following rights regarding their personal information:
7.1 Right to Access Information
You may ask at any time what information kx88 holds about you. Upon receiving a request by email, a written response will be provided within the set timeframe.
7.2 Right to Rectification
If any information in your profile is incorrect, you may request a correction. Changes to your name, mobile number or email may require identity verification.
7.3 Right to Deletion
When you submit a request to close your account, the process of deleting your personal data will begin. However, financial transaction records may be retained for a specified period for legal reasons.
7.4 Right to Object to Processing
You may withdraw your consent to promotional communications or analytical processing. However, you cannot object to processing that is tied to contractual obligations.
7.5 Right to Data Portability
You may request your account information in a commonly readable format suitable for use with another service. Processing this request may take up to 30 working days.
Protection of Minors
kx88 is an adults-only platform. Collecting or processing the data of any person under the age of 21 is strictly prohibited.
8.1 Age Verification Process
Date of birth is collected at registration and the account is not activated until age 21+ is confirmed. In cases of doubt, national identity card verification is made mandatory.
8.2 If a Minor's Data Is Found
If a user is found to be under 21 years of age, the relevant account will be closed immediately and the collected data will be deleted as soon as possible. Parents or guardians may report such cases directly to our support team.
Policy Changes
kx88 reserves the right to revise this privacy policy as needed. The method of notification will be determined based on the nature of the change:
9.1 Major Changes
If significant changes are made to how data is used, a notice will be sent by email or on the platform at least 30 days in advance. Users who do not accept the new policy will have the option to close their account.
9.2 Minor Changes
For spelling corrections, language clarifications, or technical updates, only the "Last Updated" date at the top of the page will be changed.
9.3 Meaning of Continued Use
If you continue to use the platform after a revised policy takes effect, it will be considered that you have accepted the new policy. You are therefore encouraged to read any new policy carefully after receiving a notice of change.
Contact Us
If you have any questions about this privacy policy, any requests regarding your data, or any concerns you wish to raise — kx88's support team is available seven days a week, twenty-four hours a day, in both Bengali and English.
Live Chat: Log in to the platform and send a message directly via live chat — the fastest way to get a response.
Email: [email protected]
To learn more about us, visit the About Us page, which gives a brief overview of kx88's services and approach. If a privacy-related complaint is not resolved within 7 working days, follow up in writing.